There was no evidence that the DOC unreasonably conducted its search and retrieval, which consisted of two hours, the first hour being free. Because the Complainant did not tender pre-payment, as a matter of law, the DOC could not have denied access. R.I. Gen. Laws 38-2-7(b). The DOC did deny the Complainant access to what it interpreted as a request for identifiable attendance records, but such records are exempt from disclosure under the APRA. See R.I. Gen. Laws 38-2-2(4)(A)(I)(b); Direct Action for Rights and Equality v. Gannon, 713 A.2d 218 (R.I. 1998).