The City of Woonsocket violated the APRA when it failed to respond to an aspect of the APRA request seeking a document that it did not maintain. Because the Complainant received the second document she was seeking from the City, it was unnecessary to determine whether the City violated the APRA when it misaddressed the envelope since injunctive relief was moot. There was no evidence that the misaddressed envelope or the failure to respond to one aspect of the request was a willful and knowing, or reckless, violation.